Grievance Redressal – Gondwana News Express
At Gondwana News Express, we are committed to maintaining the highest standards of journalism and user experience. We value your feedback and take grievances seriously. If you have any concerns, complaints, or grievances related to our content, services, or interactions, we are here to address them promptly and appropriately.
How to Submit a Grievance:
Please follow the steps below to submit a grievance:
Step 1: Send an email to grievance@gondwananewsexpress.com. Please provide the following details in your email:
- Your full name
- Contact information (email address and phone number)
- Nature of grievance or complaint
- Date and time of the incident, if applicable
- Any relevant supporting documents or evidence
Step 2: Our Grievance Redressal team will acknowledge the receipt of your email within [timeframe, e.g., 24 hours] and provide you with a unique reference number for your grievance.
Step 3: Our team will thoroughly investigate the issue and aim to resolve it in a fair and timely manner.
Step 4: Once the investigation is complete, we will communicate the findings and the action taken to address the grievance. This may include corrective actions, updates, or explanations as necessary.
Escalation:
If you are not satisfied with the resolution provided, you have the option to escalate the matter. In your escalation email, please mention your reference number and the reason for escalation. Your concern will be reviewed by our senior management.
Contact Information:
For any grievances, complaints, or concerns, please contact our Grievance Redressal team at grievance@gondwananewsexpress.com.
We appreciate your feedback and understanding as we work to ensure a transparent and accountable news platform. Your trust is important to us, and we are dedicated to maintaining the highest standards of journalism and ethical practices.
Stay Informed, Stay Empowered, Stay Entertained – Gondwana News Express
